Marcello T Yrx

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Verified Reviewer

My account was hijacked again

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i was just chilling watching YouTube and i get a notification saying someone logged into my account from Russia and my steam guard is on so nobody should be in my account and then try to sign them out but it kicks me out and i cant change my password because the email was changed, so now i cant login to my account at all because you guys have the worst anti cheat system ever. my user name is yusifz1 this is the second time this has happened you guys have to fix this.
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Pedro M Vdf

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Verified Reviewer

Stolen account

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Valve Corporation - Stolen account

Greetings!!

I'm here to ask you to help me with a problem I'm having, a few years ago, I had a Steam account that was stolen associated with my email (mrbookidmaster@***.com)

due to a false exchange of items from the counter-strike inventory I ended up being scammed. I would like to know if I could somehow recover the account.

I still have information about her (old names, email, telephone number, some items, games, old passwords and purchases) I would like you to help me because this account had sentimental value for me and I have a lot of my information in this account, I can even prove in some way that the account was mine due to the country and even personal identification.

II left an old screenshot of my account with the same email, if you can help, at that point the person who stole from me had already changed the Steam name to nothing.

Thank you waiting for a reply.

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Loss:
$500

Preferred solution: Apology

Jim D Dte

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Verified Reviewer

Purchasing error

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Hello steam My user name is blyatman2006 At 22 of February I tried to purchase Microsoft flight simulator 40th anniversary edition while it was on 40% discount. There was an error while I was trying to buy it and you told me to try again later. When I tried later the game was no more on discount and now I have to pay full price for an unexpected fault in one of your servers Please can you help me with this issue. I have also contacted steam support but I havent gotten any answers Jim.
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Pros:
  • Good website and a complete gallery of apps and games
Cons:
  • Mistakes through a purchase can not be refunded

Preferred solution: Price reduction

User's recommendation: Not helpful at all. The problem was never solved and the support team was continuously sending me the same messages about their unfair policy

Mickael G Pdm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Hijacked

Valve Corporation - Hijacked
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Valve Corporation - Hijacked - Image 3
I get my steam account hijacked and there is no support WTF Link only sent me on a page for log in but I can't the hijacker change it All so how I get my *** account back???!!! Il really not happy about the support because it don't exist
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Loss:
$4
Cons:
  • No support

Preferred solution: Récupérer mon compte

Kennedy C Xqv

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Verified Reviewer

Account Hacked

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I received 3 consecutive emails yesterday notifying me that my steam mobile authenticator and phone number were removed from my steam account. Other changes also appear to have been made including the attached email being changed, password, etc. I am completely logged out with no way to access it. I have since remotely locked the account. I have proof of ownership of the account including the credit card used to make purchases on the account. I need help. The steam support site requires me to log in and I obviously cannot do that. I am all out of options.
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Preferred solution: Deliver product or service ordered

Colby S Qpq

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Verified Reviewer
| map-marker Trebujena, Cadiz

False VAC Banned

Valve Corporation - False VAC Banned
Valve Corporation - False VAC Banned - Image 2

My CS2 account was falsely VAC banned overnight. I was provided minimal details other than the fact that I was reported too many times, and overwatch reviewed me and deemed me a cheater, however as far as I'm aware, Overwatch isn't yet reimplemented?

I've got 651 hrs & I first began playing CSGO in 2019. I am nowhere near good enough to be considered a cheater, and all footage can be reviewed to prove so. I have recently been grinding Premier and have only just reached 13k elo, which as I say, is a mediocre rank at best.

I'd fully consent to anything being searched more thoroughly, or I'd just like a chat with someone to further explain the position I've been put in.

(Steam= rhem #cocs4christ)

I apologise if this wasn't formatted correctly, however I'm having a very difficult time understanding the reasoning behind this VAC Ban. I've also lost a knife due to this.

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Annaka Hty
map-marker Saint Cloud, Minnesota

Account steam

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I called for help on creating an account because the security is is bugging and glitching it will not let me create an account if they do not call me back whether it's Valve corporation or steam corporation I will not recommend steam or valve to anyone that I know I am very disappointed in the customer service and disappointed in the security itself if Belle was a real company they would have real customer service and a real phone number for a customer service helpline.
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User's recommendation: Don't go through Valve corporation or steam corporation if you want real customer support because they offer nothing under the sort their customer service is a disappointment and itself

Shawn W Cdx
map-marker Columbus, Indiana

I got ripped off

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Valve Corporation - I got ripped off
Valve Corporation - I got ripped off - Image 2
Ordered the steam deck the one tb And got a battery operated desktop lamp inside the box. Not my game system I have started a dispute with my credit card against this.
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User's recommendation: Be really careful about what you order online. I got a $5 battery operated lamp. Not a game system inside of my box.

Trevor R Icg

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Verified Reviewer
| map-marker Hagåtña, Guam

Stolen account

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Valve Corporation - Stolen account
Valve Corporation - Stolen account - Image 2
Valve Corporation - Stolen account - Image 3
I have tried every method of recovering my account back and valve has provided no means of helping me out, i send them an email asking for assistance and they reply with my email isnt monitored so they wont help me after i told them the account email and password were changed but i have all the information regarding my account and still no help, My account was stolen by someone im russia
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Loss:
$1000
Pros:
  • Major gaming company
Cons:
  • No support

Preferred solution: My account back

User's recommendation: Dont waste your time if your account was stolen they wont help you

Sebastian D Qns

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Verified Reviewer
| map-marker Montreal, Quebec

Subject: Request for Account Ban Reconsideration

Dear Steam Support Team,

I hope this message finds you well and in good spirits. My name is Sebastian DeWitt, and I am reaching out to discuss an issue regarding my account Diazlard, associated with the email address whackylink84@***.com on your platform.

Recently, I discovered that my account has been banned due to violating Steam's policies on phishing and scam content via user comments.

I genuinely understand the importance of maintaining a respectful and harmonious community on Steam, and I acknowledge if I may have inadvertently violated any of your guidelines. I deeply regret any inconvenience caused and assure you that such missteps will not reoccur in the future.

Upon reviewing the circumstances and the guidelines, I believe that the ban might have been a misunderstanding. I have a video prepared that explains my situation further but I can't attach .mps through the platform I am contacting you on.

I kindly request a review and reconsideration of the ban imposed on my account. I am more than willing to provide any further information or clarification you may require to process this appeal.

My utmost priority is to adhere to the guidelines set forth by Steam and continue being a constructive member of this community.

I sincerely appreciate the time and effort dedicated by the Support Team to address such issues and ensure a safe and friendly environment for all users. Thank you in advance for your assistance and understanding. Email me back and I would be happy to provide further information. All my other attempts at contacting Steam support have resulted in my support tickets being closed instantly.

I would not go through this effort unless I truly unintentionally was mistaken in violating any of Steam's policies. Cheers.

Looking forward to your positive response.

Warmest regards,

- Sebastian DeWitt // Whackylink84@***.com

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thunderstudent

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Verified Reviewer
| map-marker Staten Island, New York

My Steam account was hijacked, couldn't log in, email was changed to something I have never used. Pissed Consumer helped me get it back!

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My account was hijacked and the email was changed to something I have never used. My account name is {REDACTED}, and my previous email was changed to something other email that wasn't mine. I couldn't find a way to contact Valve and had given up hope. Thanks to Pissed Consumer, I got my account back and I'm back in control! Thanks Pissed Consumer!
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Richard C Jae

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Verified Reviewer

False Ban and No Support

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I was banned mid-match by VAC live 46 days ago while playing on a computer I built and am the sole user on. I was not cheating nor using any kind of mod tool for this game.

I have requested a review of the case twice with generic responses both times.

There has been no review of the match footage nor review of the logs that Steam has from VAC that pertain to running programs on my system. I know this because I am still banned and no program that could tamper with the game was running and my performance in the game is a far cry from that of a cheater.

Support will not give me the time of day nor will they give me information on if someone else used my phone number on their account. If some soul at Steam will forward my case to the VAC review team, that would be greatly appreciated.

After 10 minutes time of a human review of my case, I am certain the ban would be deemed a mistake.

If it is not deemed a mistake, then please explain why no program on my computer has changed yet if I play on my friends account it does not get banned? My account is "intelligenceiskey" with a steam name of "Invexh"

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Loss:
$45
Pros:
  • Excellent online gaming platform
Cons:
  • Do not provide phone support
  • Do not provide support email

Preferred solution: My message forward the the VAC Review team and a response from them and the Steam support team.

User's recommendation: Always record your gameplay, I wasn't recording and Valve removed the match I was banned during from the theater mode in game so I can't prove my innocence.

Franciszek M

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Verified Reviewer
| map-marker Kirkland, Washington

I lost my account

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Somebody hacked into my steam account i have made the thing that yall asked me to do with the steam support etc. Are yall even reading this i mean i am waiting for my *** account for 4 hours. I wanna play some gta 4 before i go to sleep but i cant please help
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Loss:
$40
Pros:
  • Its good
Cons:
  • Someone hacked into my steam account

Preferred solution: My steam account? Gosc_takitam69

Jacob C Stp

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Verified Reviewer

Code not inside CD for TF2 Fight Songs

Valve Corporation - Code not inside CD for TF2 Fight Songs

I ordered it off of Ebay, still wrapped in the plastic wrapping and the sticker was still on. Nothing was broken on it, then I went through the CD, even ended up tearing a little of the paper in between the red and blu sides of the mercs and nothing was there.

There's supposed to be a red gift card looking thing. I never got it, I have the CD yes, but the in-game item I'll never get because of it and I'd like to get a code for it at the very least for my troubles for it. I have proof I have the plastic wrapping and the CD, email and I can send proof of them. All I want is the code I was promised and never received.

Thank you. Jake011402@***.com

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Preferred solution: The code for the promised item, which I believe was a genuine audiofile or something for Team Fortress 2

Alexine Vlm

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Verified Reviewer
| map-marker Chewelah, Washington

509413****

I can't remember password. I also don't have the card I used to purchase games nor do I have the same phone number to sent verification code. This was years ago. There's no live person to talk to. WTF. You can verify that there is an account with my email but are doing nothing to help me get back into my account. I just want to play half life. My favorite game.
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User's recommendation: Dont buy games and lose your password cause your screwed.

David A Odn

Steam Deck

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I ordered the steam deck on Tuesday January 2 and before I ordered it it said that it will be coming in 3 or 5 business days and 3 business days passed so I dont know if it will come today or not or on Tuesday so that is why Im writing this because I really hope that it comes today instead of Tuesday it will be better if it comes today
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Preferred solution: Deliver product or service ordered

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